FAQ section for TN3! Productions' web hosting service - If you do not find the answer to your question here, you can send your questions through here.

Frequently Asked Questions

Pre-Sales

1. What control panel do you have?
2. Can I see a demo of CPanel?
3. Can I upgrade my account?
4. What payment methods do you accept?
5. Do you accept international customers?
6. Do I have to register a new domain name with TN3?
7. If I buy a reseller account do I have to resell?
8. What features will resold accounts have?
9. Can I host more than one domain on one account?
10. Do you provide payment processing for resellers?

Domain Registration

1. Do you provide domain name registration?
2. If I register my domain with you who will be the domain owner?
3. Can I change the DNS details?
4. Can I change the whois details?

Account Set-Up

1. What should I set my DNS to?
2. Where is my CPanel?
3. Why does it take up to 72 hours for DNS propagation?
4. How long does it take to get my account set-up?

FTP and Frontpage

1. What is my FTP address?
2. What is my FTP username/password?
3. What FTP software can I use?
4. Where do I upload my files to?
5. Can I add more FTP accounts?
6. Can I restrict a FTP account to just a subdomain?
7. How can I ftp into a resold account before domain propagation?
8. What should I enter in Frontpage when I upload?

Scripts

1. What is the absolute path to sendmail?
2. What is the absolute path to my cgi folder?
3. How do I CHMOD files?
4. What is the easiest way to install a forum?
5. How do I send email from a PHP script?
6. I want some pre-written scripts, where can I find some?
7. What is the path to Perl?
8. What is my mail server for sendmail?
9. What CHMOD should I set cgi files to?
10. How do I send mail from PHP?

Email

1. What are my mail settings?
2. How do I create more email accounts?
3. What is my mail server login details?
4. Is webmail installed?

CPanel

1. I created a sub-domain, where does it point to?
2. Where can I find my domain usage stats?
3. At first I was offered a choice of 2 CPanel themes, now I only have one?

Support

1. I have forgotten my password
2. My contact details have changed since sign-up
3. I have just started using ICQ, can you add that to my details?

Mysql

1. What is the naming structure of my databases?
2. How can I manage my databases?
3. What is the naming structure of my database users?
4. Do you have phpMyAdmin installed?

Billing

1. What will it say on my credit card statement?
2. I have a query about the transaction, who should I contact?
3. How do I cancel my account?

SSL

1. Can TN3 install my SSL certificate?
2. I don't want to purchase my own SSL certificate, what can I do?
3. When should I use a secure connection
4. I am a reseller, can my resold accounts have access to this SSL?
5. I get the warning: "Do you want to display non-secure content?"

Answers

Pre-Sales

1. What control panel do you have?

CPanel V10. This is one of the most popular webhosting control panels and allows you to take full control over your webspace

[Back to top]
2. Can I see a demo of CPanel?

Our Demo CPanel can be found here

[Back to top]
3. Can I upgrade my account?

Yes. At any time you wish. The upgrade process is seamless.

[Back to top]
4. What payment methods do you accept?

For Australian residents, We accept Cheque, Money Order, Direct Deposit/Transfer, Visa, Mastercard, Bankcard. Payment can also be made through Paymate.

For international customers, we accept Visa and Mastercard through Paymate.

[Back to top]

5. Do you accept international customers?

Yes we do.

[Back to top]
6. Do I have to register a new domain name with you?

Absolutely not! The domain name registration service we provide is for customers who do not have a domain name or who want additional domain names.

[Back to top]
7. If I buy a reseller account do I have to resell?

No. You are free to decide how you use your allocated diskspace/bandwidth. You do not have to sell your webspace. For example you may give free webspace to your friends or family, or host all your domains on one account.

[Back to top]
8. What features will resold accounts have?

They will have the same features as our virtual hosting accounts. As a reseller you may restrict any of the features on the accounts you create.

[Back to top]
9. Can I host more than one domain on one account?

You can on any one of our reseller accounts but not on our virtual hosting accounts.

[Back to top]
10. Do you provide payment processing for resellers?

No, if you need this service, then you must arrange your own payment processor.

[Back to top]

Domain Registration

1. Do you provide domain name registration?

Yes. Please fill in this form.

[Back to top]
2. If I register my domain with you who will be the domain owner?

The domain will be registered to you. You will have full ownership and control.

[Back to top]
3. Can I change the DNS details?

Yes. All changes can be made via an automated online form.

[Back to top]
4. Can I change the whois details?

Yes. All changes can be made via an automated online form.

[Back to top]

Account Set-Up

1. What should I set my DNS to?



Our nameservers are:

ns1.inperth.com
ns2.inperth.com

Please allow between 24-72 hrs for your domain to propagate throughout the internet.

[Back to top]
2. Where is my CPanel?

Your CPanel can be found at http://www.domain.com/cpanel/ or http://ip_address/cpanel/

[Back to top]
3. Why does it take up to 72 hours for DNS propagation?

DNS changes takes time to spread out around the whole of the internet. Most ISPs update their DNS cache once every 24 hours.

[Back to top]
4. How long does it take to get my account set-up?

Please allow 24 hours for account activation, although in most cases it is done within a few hours.

[Back to top]

FTP and Frontpage

1. What is my FTP address?

ftp.domain.com (where domain.com is your domain name) or you can use the IP address assigned to you.

[Back to top]
2. What is my FTP username/password?

They are the same as the username/password you have chosen when you signed up.

[Back to top]
3. What FTP software can I use?



You can use any FTP program. A list of recommended FTP software
FileZilla	Free	http://filezilla.sourceforge.net/
Ws-ftp LE	Free	http://www.ipswitch.com
Cute FTP	Shareware	http://www.cuteftp.com

There are many other FTP software available.

[Back to top]
4. Where do I upload my files to?

You will need to upload your files into the public_html folder of your webspace. The public_html folder is where the web server looks for access webpages.

[Back to top]
5. Can I add more FTP accounts?

Yes. Login to CPanel and click the "FTP Manager" icon. Create new accounts in the next screen.
[Back to top]
6. Can I restrict a FTP account to just a subdomain?

Yes. For example: Login to CPanel. Create a new FTP account with name "dummy". Create a new subdomain with name "dummy". Now that FTP account can only have access to the subdomain.

[Back to top]
7. How can I ftp into a resold account before domain propagation?

Use the IP address that was assigned..

[Back to top]
8. What should I enter in Frontpage when I upload?

File > Publish Web.
Location: http://www.yourdomain.com
Username: Your account username
Password: Your account password
Your Frontpage designed page will automatically be uploaded to your public_html folder and any Frontpage web bots you used will be active.

[Back to top]

Scripts

1. What is the absolute path to sendmail?

Sendmail is located in "/usr/lib".

[Back to top]
2. What is the absolute path to my cgi folder?

Your CGI folder is located at "/home/username/public_html/cgi-bin"

[Back to top]
3. How do I CHMOD files?

Most FTP software will allow you to change the CHMOD of your files. Please read the help file for your program for the instructions. In most cases you simply right click the file inside the program. Alternatively you can use SSH to CHMOD your files.

[Back to top]
4. What is the easiest way to install a forum?

PHPBB forum can be installed from CPanel with one simple click. Login to CPanel. Click the "Forums/BBS" icon. For more details on PHPBB forum visit their homepage

[Back to top]
5. How do I send email from a PHP script?

Use the php function mail();

[Back to top]
6. I want some pre-written scripts, where can I find some?



The CGI Resource Index
hotscripts.com
sourceforge.com
freshmeat.net


[Back to top]
7. What is the path to Perl?

#!/usr/bin/perl

[Back to top]
8. What is my mail server for sendmail?

mail.domain.com

[Back to top]
9. What CHMOD should I set cgi files to?

They must be set to 755 in order for them to work.

[Back to top]
10. How do I send mail from PHP?

Use the PHP function "@mail".

[Back to top]

Email

1. What are my mail settings?



Configure your email client to access:

Incoming mail - mail.domain.com
Outgoing mail - mail.domain.com
[Back to top]

2. How do I create more email accounts?

Go into your domain's CPanel and click "Add/remove accounts". On the next screen click "Add Account" which appears near the bottom of the page.

[Back to top]
3. What is my mail server login details?

The default email address is accountusername@domain.com and the email login name is accountusername. Additional email accounts will have the login name of name@domain.com.

[Back to top]
4. Is webmail installed?

Yes. It is located at http://yourdomain.com/webmail/. Note, the forward slash (/) at the end is essential!

[Back to top]

CPanel

1. I created a sub-domain, where does it point to?

When you create a sub-domain (e.g. test.domain.com) in CPanel the program will create a folder "/home/username/public_html/test". You should upload all web pages for test.domain.com in this folder.

[Back to top]
2. Where can I find my domain usage stats?

They are accessible from your CPanel. Please bear in mind that the stats are analyzed once a day and so might be up to 1 day old.

[Back to top]
3. At first I was offered a choice of 2 CPanel themes, now I only have one?

CPanel remembers your first choice of themes. If you would like to change your choice of theme then email support.

[Back to top]

Support

1. I have forgotten my password

Email us and we will mail your account details to the sign-up email.

[Back to top]
2. My contact details have changed since sign-up

Email us and we will update our database.

[Back to top]
3. I have just started using ICQ, can you add that to my details?

Email us and we will update our database

[Back to top]

Mysql

1. What is the naming structure of my databases?

The name of your databases will have the form: username_nameofdatabase

[Back to top]
2. How can I manage my databases?

Login to CPanel and click the "SQL database" icon. from this screen you can add SQL users and create databases.

[Back to top]
3. What is the naming structure of my database users?

The name of your database users will have the form: username_databaseusername

[Back to top]
4. Do you have phpMyAdmin installed?

Yes. Login to CPanel. Click the "SQL databases" icon. At the bottom of the screen is the link to phpMyAdmin.

[Back to top]

Billing

1. What will it say on my credit card statement?

Charges for the transaction will appear on your credit card statement under the name Paymate (if you're using Paymate to pay).

[Back to top]
2. I have a query about the transaction, who should I contact?

Questions regarding your order should be sent through here.

[Back to top]
3. How do I cancel my account?

We will be sorry to lose your custom but simply Email us and we will terminate your account and stop all future credit card transactions.

[Back to top]

SSL

1. Can you install my SSL certificate?

Yes. There will be a once off installation fee of AU$30.

[Back to top]
2. I don't want to purchase my own SSL certificate, what can I do?

We can setup a "self-signed" SSL certificate for you (AU$30). A self-signed certificate allows your user to connect to your site securely (just like a purchased certificate). However, it's not a trusted certificate so a warning message will appear in the user's window informing them of such. If they click "OK", then everything should work and the data will be encrypted.
[Back to top]
3. When should I use a secure connection

Due to the fact that the encryption method for SSL requires a lot of calculations and resources it will mean webpages will be slow to load. You should only use the secure connection for pages that do contain confidential material that you want to keep secure. You should not use it for every webpage on your site.
4. I get the warning: "Do you want to display non-secure content?"

You must use relative links to images and not absolute links. For example, do not use: http://www.domain.com/images/background.gif on the pages you wish to keep secure. Use /images/background.gif. The reason this is necessary is because your html code is instructing your browser to download the image using insecure http instead of secure https.

[Back to top]